• Visitors may collect the keys after 2pm on the arrival Date from the office of the property manager, unless otherwise agreed in writing prior to arrival. Photo ID & credit card details from the guest staying in the property is also required.

Security Deposit and Property Damage

• A Security Deposit of $500 or 10% of your total booking amount will be required by Furnished Properties prior to or on arrival. If any damage occurs during your stay, money will be taken out of your security deposit to cover any costs. This amount will be released back once the final check-out cleaning report has been cleared.

• Furnished Properties has the authority to deduct monies from the Security Deposit or credit card to remedy any damage, excess cleaning, missing items, excess utilities caused by the tenant, or to invoice by email, fax or post for immediate payment.

 Keys & Lock Outs

• Loss of or fail to return keys incurs a fee of $55 inc GST for each key. Loss of a swipe card/remote control incurs a fee of $250. Locksmith or key replacement costs will be passed on to the guest renting the property.
• Lock out fee- to provide another set of keys at the property after hours will incur a fee of $150.

Check out times

• The property must be vacated by the Visitor and keys left in the property before 10:00 am on the Departure Date. Failure to depart will authorise Furnished properties to levy additional charges for rental and costs incurred.

Cancellations by guest, OR, Loss of property Cancellation

    • In the unlikely instance that a property is withdrawn, Furnished Properties will endeavour to locate a property of equivalent specifications. However, should the alternative property be unavailable or unsuitable, the Visitor will receive a full refund of the monies received.

• The guest will be charged 50% of the total price if they cancel immediately after reservation.
• The Guest will be charged the total price if they cancel within 14 days before arrival.